Safe Gaming Policy

Responsible Gaming at Bajaee — Stay in Control, Stay in the Fun

Gaming should be fun — not stressful. Bajaee believes every player has the right to game responsibly. We don't just offer games; we give you the tools to stay safe.

18+
Adults Only
24/7
Support Team Available
5
Protection Tools, Free of Charge
৳0
Getting Help Costs Nothing

When Does Gaming Become a Problem?

Online gaming and betting are a source of entertainment for millions of people. But for some, it can gradually move beyond a hobby and become a problem. Responsible gaming at Bajaee means playing with full awareness, staying within your means, and taking a break when you need one.

We want you to enjoy every moment on Bajaee — and to do so safely. That's why we've built tools and policies designed to help you stay in control at all times. Responsible gaming isn't a sign of weakness — it's the mark of a smart player.

Keep in Mind: Gaming is for entertainment only. Don't chase your losses by betting more — that's the biggest mistake you can make.

Our Responsible Gaming Commitment

Bajaee backs responsible gaming not just in words, but in action

Age Verification

No one under 18 is permitted to play on Bajaee. Strict age verification is carried out during registration and the KYC process.

Set Personal Limits

Set your own deposit, bet, and session limits. You're in control — Bajaee is just here to help.

Breaks & Self-Exclusion

You can take a temporary or permanent break from the platform at any time. No questions asked.

Reality Check

At regular intervals, we remind you how long you've been playing and how much you've spent — so you always stay aware.

24/7 Support

Our Bangla-speaking support team is always here for you. Reach us via live chat or email.

Trained Team

Bajaee's support staff are trained to recognize the signs of addiction and are ready to assist with care and sensitivity.

Tools to Keep Yourself Safe

Bajaee gives you multiple free tools to help you play responsibly. They're easy to use and can be adjusted anytime from your account settings.

1
Log in to your account

Log in to your Bajaee account.

2
Go to Settings

Go to "Account Settings" and open the "Responsible Gaming" tab.

3
Set Your Limits

Set your deposit, bet, or session limits.

4
Confirm

Save changes — they take effect immediately.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once configured, you won't be able to deposit beyond that limit.

Takes effect immediately
Bet Limit

Decide in advance the maximum amount you can bet within a given period. Applies to both Casino and Sports Betting.

Casino & Sports
Session Time Limit

Set how long you want to play in one session. Once the time is up, the system will automatically log you out.

Auto Logout
Cooling-Off Break

Temporarily close your account for anywhere between 24 hours and 6 weeks. You won't be able to log in during this break.

24 hours to 6 weeks
Permanent Self-Exclusion

If you want to exclude yourself from the platform for an extended period or permanently, use this option. Our support team will guide you through it.

Permanent Measures

Recognise the Signs of Problem Gaming

If you notice any of the signs below in yourself or someone close to you, consider seeking help. There's no shame in it.

1

Overspending: You are betting more than your set budget and find yourself unable to stop.

2

Chasing Losses: Chasing losses — betting more to try to win back money you've lost.

3

Hidden habits: You are hiding your gaming activity from family or friends.

4

Interference with Daily Life: Gaming is affecting your work, studies, or family responsibilities.

5

Betting with borrowed money: Borrowing money or asking others for funds to spend on gaming.

6

Restlessness & Anxiety: Feeling irritable, restless, or low when you can't play.

7

Spending Extra Time: Spending more time gaming than planned and finding it hard to stop.

Check Yourself

Answer the questions below honestly. If most of your answers are "Yes", it's worth seeking help.

Did you exceed your budget on bets last month?

Yes
No
Sometimes

Do you bet more after a loss?

Yes
No
Sometimes

Do you hide your gaming from family?

Yes
No

Is gaming affecting your sleep or work?

Yes
No
Sometimes

Have you ever borrowed money to place a bet?

Yes
No
If you answered "Yes" to more than two questions, please reach out to our support team — Free and confidential.

The Golden Rules of Responsible Gaming

Follow these simple guidelines and gaming will always stay fun

💰
Entertainment Budget Only

Only bet money you can afford to lose. Never use funds set aside for bills, food, or savings.

⏰
Set a Time Limit

Decide in advance how long you'll play. Set an alarm. When time's up, stop — whether you're winning or losing.

🧠
Play with a Clear Head, Not Your Emotions

Never bet when you're angry, frustrated, or under the influence. Make decisions with a clear head.

🎯
Face Reality

Winning is never guaranteed. Don't plan to make money through gaming — it's entertainment, not a business.

⚖️
Stay in Balance

Let gaming be one part of your life, not all of it. Make time for family, friends, and other interests.

🚫
Never Bet on Borrowed Money

Never game with borrowed money. Betting with a credit card or funds you don't own is a serious mistake.

🔔
Keep Notifications On

Keep Bajaee's reality check notifications on to stay aware of your time and spending.

🤝
Don't Hesitate to Seek Help

If something feels off, reach out to Bajaee Support. We're here to help — no judgment.

Minor Protection

Bajaee strictly prohibits anyone under 18 from gaming. This isn't just a rule — it's our moral responsibility.

  • Date of birth is verified at registration
  • KYC verification is mandatory for suspicious accounts
  • Accounts belonging to minors are permanently closed
  • No marketing material is targeted at minors
  • Parents can block their child's access
For Parents: If you suspect your child is using Bajaee, contact support@bajaee.com immediately. We will take prompt action.

Family Protection Tips

Keep your password private

Never use your Bajaee login credentials in front of a child.

Device Parental Controls

Enable parental controls on your phone or computer to restrict access.

Speak Openly

Have an honest conversation with your child about online gaming and its risks.

Responsible Gaming FAQs

Whatever's on your mind, you'll find the answer here

Yes, but you'll need to wait 24 hours before an increase takes effect. This delay is intentional, to prevent impulsive decisions. Reducing your limit, however, takes effect immediately.

For a cooling-off period, your account reactivates automatically once the time is up. For permanent self-exclusion, however, your account will not be reopened until at least 6 months have passed and you have consulted with our support team.

Requests are usually made by the account holder. However, if a family member believes someone is in serious difficulty, please contact support@bajaee.com. We will assess the situation and take appropriate action.

Yes. Any conversation you have with Bajaee's support team is completely confidential. We will not share your information with anyone. You can reach out for help safely.

If you have session time reminders enabled, Bajaee will show a popup at set intervals — such as every hour — letting you know how long you've been playing and how much has been transacted. This helps you stay aware.
Need Help? We're Here for You

If you have any concerns about your gaming, talk to us. Via live chat or support@bajaee.com. Our trained team will assist you with care and without judgment. For more information Our FAQ View or Privacy Policy Read.

Play Responsibly, Play Happily

Join Bajaee and enjoy a safe, transparent, and responsible gaming environment. Your control, your enjoyment.

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