Bajaee Privacy Policy

Bajaee (bajaee.com) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe your privacy is a fundamental right — not just on paper, but in practice.

This privacy policy ("Policy") explains how Bajaee collects your personal data, why it is collected, how it is used, and how securely it is stored. This Policy applies to our website, mobile app, and all associated services.

By using Bajaee's services, you agree to this privacy policy. If you disagree with any part of it, please reach out to us — we will do our best to address your concerns.

Bajaee collects data in two ways — what you provide directly, and what is gathered automatically through your use of the platform.

We never store your password in plain text — all passwords are kept in encrypted form.

Bajaee uses your data only for specific, legitimate purposes. Here are the main reasons we process your information:

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: Processing deposits and withdrawals successfully.
• KYC Verification: To confirm your age and identity — this is a legal requirement.
• Customer Support: To resolve your issues quickly.
• Promotions & Bonuses: Sending you relevant offers (you can opt out at any time).
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligation: Meeting regulatory requirements.
• Service Improvement: Improving your platform experience.

Bajaee retains your data only for as long as necessary. How long we keep it depends on the type of data and the purpose for which it was collected.

• Account Information: For as long as your account is active, and for a minimum of 5 years after closure (for legal compliance).
• Transaction Data: Up to 7 years (in accordance with financial regulatory requirements).
• KYC Documents: 5 years after account closure.
• Cookies & Browsing Data: 30 days to 2 years (depending on cookie type).
• Support Conversations: Up to 3 years.

Once the designated retention period ends, your data is securely deleted or anonymized so it can no longer be linked back to you.

Bajaee never sells your personal data. However, information may be shared in the following limited circumstances:

• Payment Provider: Payment gateways such as Mobile Pay, Nagad, and Rocket — used solely to process transactions.
• Identity Verification Services: Verification partners for the KYC process.
• Legal Authorities: When required by a court order or a lawful request from a government authority.
• IT Service Provider: For server hosting and security services — under strict confidentiality agreements.

Bajaee uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: For login sessions and site security — the site cannot function without these.
• Performance Cookies: To understand which sections of the site are used most.
• Functional Cookies: To remember your preferences (such as language settings).
• Analytics Cookies: To monitor and maintain site performance.

You can block or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may cause some features to stop working properly.

As a Bajaee user, you have the following rights over your personal data:

Bajaee uses industry-standard technology and practices to keep your data secure:

• TLS/SSL Encryption: All data transmissions are encrypted.
• AES-256 Encryption: Stored sensitive data is kept protected.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & IDS: To prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by external specialists.
• Staff Training: All staff are trained in data protection.

In the event of a data breach, we will notify affected users within the timeframe required by applicable law.

Bajaee strictly prohibits providing services to minors (under 18). We do not knowingly collect any personal information from minors.

• Age verification is carried out at the time of registration.
• In suspicious cases, age is verified through KYC checks.
• If we find that a minor's data has been collected, it will be deleted immediately and the account will be closed.

If you believe a minor is using our platform, please report it to support@bajaee.com.

Bajaee may update this privacy policy at any time. For significant changes, we will notify you in advance. The "Last Updated" date at the top of the policy will always reflect the most recent revision.

For any privacy-related questions, complaints, or requests to exercise your rights:

• Email: support@bajaee.com
• Live Chat: Available on the website 24/7
• FAQ: our FAQ page View

We will respond to your request within a maximum of 30 business days. If a matter requires more time, we will let you know in advance.